JOB SUMMARY The Quality and Risk Management (QRM), Director is an experienced Commercial Real Estate valuation professional who plays a key role in the implementation and delivery of the QRM offering across the Division. The role is key to ensuring processes, procedures and the delivery of services are in line with regulatory, client and internal guidelines while also providing on-going support for valuers to manage risk. This role reporting directly to the America's QRM Head, will focus (and have responsibility within the Division) for the approval of incoming Risk Assessments (RA) and the valuation review process, ensuring all valuations issued are of a high quality, comply with internal guidelines and are in line with regulatory and client standards. In addition to managing the Risk Assessment and Report Review processes, a key task is assisting valuers and management by promoting QRM as a "Point of Difference" both internally and externally, and then to use this point of difference to CBRE's advantage in contractual negotiations, to ensure the best possible contracting outcome is achieved. 'The QRM Director will be expected to exhibit strong collaboration with all key stakeholders, to drive Quality and Risk Management initiatives within the Division and align these, to both the Americas and Global QRM Business Plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In conjunction with the Division SMD and in alignment with the America's Business Plan, assume responsibility for the framework, structure, delivery and management of the Report Review Process within the division, ensuring alignment with the America's Business Plan and Business TAT (Turn Around Time) requirements. This will include personally completing the majority of report reviews within the office.
Review and manage incoming Risk Assessments (RA) within the Division and when directed provide assistance to other Divisions. This will include responsibility for creating, managing and communicating the RA approval framework and structure within the division and ensuring it is in alignment with the America's Business Plan and Business Turn Around Time (TAT) requirements.
Provide support to the Head of QRM - Americas and Head of Operations - Americas to drive the implementation of internal best practice guidelines and key risk mitigation procedures within the Division. This will include:
Identify areas where valuers would benefit from additional knowledge and assist with the delivery of best practice communication to local teams within the Division.
Conduct training and mentoring within the Division etc. in line with QRM regional policies and as directed by the Head of QRM - Americas.
Assist with audits and report findings as directed by Head of QRM - Americas and ensure follow up actions are implemented and monitored.
Identify process gaps then assist, contribute and provide guidance in the development of guidelines, processes and technological innovations to close identified gaps and increase risk mitigation
Provide Support to the Division SMD and assist with business development initiatives, by participating in tender responses, preparing marketing material and pitches, with a focus on communicating the benefits of QRM. This will include:
Reviewing the technical valuation aspects of client contracts as directed.
Close escalated queries; develop and maintain relationships with Property Risk Managers within major banks and other Institutional clients within the Division.
Participate in strategies to improve CBRE's position during contractual negotiations, with a particular focus on capping of liability. This may also include personally participating and providing assistance to the Division SMD and other senior leaders, during contract negotiations as directed.
In alignment with the America's Business Plan, create and implement a strategy to promote the QRM brand within the Division, by positioning QRM both Internally and externally through a branding and education campaign.
May provide formal supervision to individual employees within single functional or operational area. Approves subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA or BS) from four-year college or university required. Master's degree (MA, MS or MBA) preferred. A minimum of (10) years commercial appraisal experience and (3) years commercial appraisal quality & risk review experience. Institutional review experience is a plus.
CERTIFICATES and/or LICENSES
Must have General State Certification/License. MAI designation preferred
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Requires superior knowledge of financial real estate terms and principles. Complete understanding of approaches to value of real estate assets.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause short-term impact to line of business and/or overall company.
Internal Number: 20028434
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.