JOB SUMMARY
The Quality and Risk Management (QRM), Director is an experienced Commercial Real Estate valuation professional who plays a key role in the implementation and delivery of the QRM offering across the Division. The role is key to ensuring processes, procedures and the delivery of services are in line with regulatory, client and internal guidelines while also providing on-going support for valuers to manage risk. This role reporting directly to the America's QRM Head, will focus (and have responsibility within the Division) for the approval of incoming Risk Assessments (RA) and the valuation review process, ensuring all valuations issued are of a high quality, comply with internal guidelines and are in line with regulatory and client standards. In addition to managing the Risk Assessment and Report Review processes, a key task is assisting valuers and management by promoting QRM as a "Point of Difference" both internally and externally, and then to use this point of difference to CBRE's advantage in contractual negotiations, to ensure the best possible contracting outcome is achieved. 'The QRM Director will be expected to exhibit strong collaboration with all key stakeholders, to drive Quality and Risk Management initiatives within the Division and align these, to both the Americas and Global QRM Business Plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In conjunction with the Division SMD and in alignment with the America's Business Plan, assume responsibility for the framework, structure, delivery and management of the Report Review Process within the division, ensuring alignment with the America's Business Plan and Business TAT (Turn Around Time) requirements. This will include personally completing the majority of report reviews within the office.

• Review and manage incoming Risk Assessments (RA) within the Division and when directed provide assistance to other Divisions. This will include responsibility for creating, managing and communicating the RA approval framework and structure within the division and ensuring it is in alignment with the America's Business Plan and Business Turn Around Time (TAT) requirements.
• Provide support to the Head of QRM - Americas and Head of Operations - Americas to drive the implementation of internal best practice guidelines and key risk mitigation procedures within the Division. This will include:
  • Identify areas where valuers would benefit from additional knowledge and assist with the delivery of best practice communication to local teams within the Division.
  • Conduct training and mentoring within the Division etc. in line with QRM regional policies and as directed by the Head of QRM - Americas.
  • Assist with audits and report findings as directed by Head of QRM - Americas and ensure follow up actions are implemented and monitored.
  • Identify process gaps then assist, contribute and provide guidance in the development of guidelines, processes and technological innovations to close identified gaps and increase risk mitigation

• Provide Support to the Division SMD and assist with business development initiatives, by participating in tender responses, preparing marketing material and pitches, with a focus on communicating the benefits of QRM. This will include:
  • Reviewing the technical valuation aspects of client contracts as directed.
  • Close escalated queries; develop and maintain relationships with Property Risk Managers within major banks and other Institutional clients within the Division.
  • Participate in strategies to improve CBRE's position during contractual negotiations, with a particular focus on capping of liability. This may also include personally participating and providing assistance to the Division SMD and other senior leaders, during contract negotiations as directed.
  • In alignment with the America's Business Plan, create and implement a strategy to promote the QRM brand within the Division, by positioning QRM both Internally and externally through a branding and education campaign.

SUPERVISORY RESPONSIBILITIES

May provide formal supervision to individual employees within single functional or operational area. Approves subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.