Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain. Wholesale Banking helps small, mid-sized, and large commercial and corporate companies succeed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital. Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across U.S.-based businesses through WIM's sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank
About the Role
Ensuring all the applications and systems are up and running fine for customers.
Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR.
Guiding your own and partner teams during the with your EACO issue technical expertise.
Doing trend analysis and taking proactive measures for frequently occurring issues.
Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.
Troubleshooting Application and Autosys Batch job issues.
Game Plan review and Coordination of CR Implementation/Execution.
Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.
Process streamlining for Incident management, Change management, Problem management.
Motivate team members and promote a strong sense of support, ownership and urgency
Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.
Drive automation to reduce the manual efforts performed by the team.
Non-Technical: - Excellent verbal and written communication skills and ability to communicate with US partners directly. - Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service. - Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events - Good problem solving and analytical skills - Participating in applications/systems upgrade testing and updating the relevant documentation - The flexibility to work in ad-hoc shifts when required. - The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals - Proven knowledge of diagnostic and support tools used in the application support environment
Market Skills and Certifications
-The resource is responsible for installation/configuration of the application, and also any application upgrade or patching. -Responsible for Code migration and application deployments in non-prod and Prod environment. -Vularibility assessment and remediations for all Prod/NonProd. -Performance analysis and remediation of the application. Capacity planning. -Preparing Game plan and ChangeRequest creation and implementation in all Lower and Production environment. -Supporting Development team on all the infra requests like code migration, file movement, and assist in code issue debuging. -Ensuring the Production application is available for Business, and QA/SIT environment for testing. -Enabling monitoring for all the application/batchjobs and servers. -Monitoring all the alerts for application and autosys jobs and take necessary action to fix the issue.
Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, Autosys job setup and monitoring. Experience with Applications and Database (Oracle) Performance Tuning, Scaling, Security, Capacity Planning, Resiliency Best Practices. Basic knowledge of IHS, Apache Httpd, WebSphere Application Server, F5 concept, NAS/SAN storage Worked on Venafi Certificate Management System. Good business communication skills in English Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM System Knowledge & Analysis Problem solving & critical thinking
-ITIL Certified (Basic V3 foundation)
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 52642BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo