CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
The purpose of the Customer Service, Warehouse Manager role is to manage and coordinate the Customer Service and Warehouse Operations Center activities, initiates, and programs aligned with the client's business needs, goals, and objectives.
This role is crucial in ensuring World Class service is delivered within each interaction within the Warehouse: shipping/receiving, storing, and issuing materials, equipment and/or other items from stockroom, warehouse, or storage yard. Holds the responsibility for the safe receipt, storage, retrieval and timely dispatch of goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages and organizes customer service and warehouse activities, acts as liaison with business leaders, department managers and other internal and external clients to forecast workload demand, project deliverables and resolve any conflicting priorities.
Troubleshoots and resolves complex customer inquiries and complaints that are escalated. Follows up with customers to ensure satisfaction.
Maintains receiving, warehousing, and/or distribution operations by initiating, coordinating, and enforcing program, operational, and/or personnel policies and procedures.
Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees within the Call Center environment.
Manages, plans, coordinates, inbound/outbound receiving schedules and oversees the workload, deadlines and day-to-day activities of the warehouse team to ensure effective delivery of services.
Motivates and coaches' staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
Determines proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
Develops and implements procedures to improve employee efficiency and ensure smooth operations. Controls inventory levels by conducting physical counts; reconciling with data storage system.
Oversees workflow and tracking within the database to ensure accuracy and integrity of the system. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
May maintain records on the use and/or damage of stock or stock handling equipment. Creates and analyzes special customer service reports for management and field personnel.
Other duties may be assigned.
Provides formal supervision to individual employees within a work unit and/or group. Responsible for identifying training needs, tracking performance, coaching, and motivating direct reports. Provides input into hiring, terminating, compensation, and performance evaluation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university required.
Minimum 5 years' experience related to customer service. 3 years related work experience in warehouse, shipping and receiving strongly preferred.
A minimum of 2 years previous Supervisory related work experience in warehouse, shipping and receiving.
CERTIFICATES and/or LICENSES
Active certified forklift operating license or willingness to obtain
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to effectively present information.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite products. Ability to use computer system to record materials received and shipped.
Working knowledge of warehousing operations. Physical ability to assist with warehouse operations. Able to lift 50 lbs.
Experience in decision making abilities with a sense of urgency. Excellent internal and external customer service.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 20012152
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.