Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.
Wells Fargo Commercial Capital (WFCC) combines Wholesale's secured lending businesses including Commercial Distribution Finance (CDF), Corporate Trust Services (CTS), Wells Fargo Capital Finance (WFCF) and Wells Fargo Equipment Finance (WFEF). This consolidated group of businesses helps customers leverage their company's assets into flexible financing solutions. WFCC is a leading contributor to Wholesales revenue, assets, and net income.
This position is within Corporate Trust Services (CTS) a division within Commercial Capital.
This position is for the Account Services team within Corporate Trust Services Operations (CTSO). CTSO serves as an extension of the lines of business across CTS in the administration of their various products and services. Our goal is to enhance control, improve processes, and provide services that are consistent where possible and custom where necessary.
The Account Services team is seeking a dynamic team player to join the group as a CTS Account Manager 1. This department is integral in reviewing, mitigating risk, and enhancing control related to ongoing administration of the CTS transactions in accordance with applicable documents, state and federal laws, internal policies, and procedures. Responsibilities include but are not limited to document interpretation, internal and external client interaction, regulatory reporting support, and ad hoc escalated requests. Legal document review and interpretation skills are preferred. Duties include frequent interaction with internal business partners requiring strong client service skills.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
4+ years of experience in one or a combination of the following: trust, financial services, or account management
Account management and customer service experience
Intermediate Microsoft Excel skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Extensive math skills
Problem solving and resolution skills
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi tasking, and prioritizing skills
Ability to work independently, make decisions, and instruct others
Ability to interact with all levels of an organization
Ability to read and interpret legal documents
Knowledge and understanding of reading and interpreting complex legal documents
Knowledge and understanding of corporate trust: industry, products, and processes
Customer service experience
Strong collaboration and partnering skills
Ability to take initiative and work independently with minimal supervision in a structured environment
Other Desired Qualifications
Structured Product Services knowledge
Experience managing ad hoc requests
Experience mitigating risk
Experience independently managing deadlines and priorities
Ability to manage multiple tasks simultaneously on unrelated issues and demonstrate strong problem solving skills
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5545688
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo