CBRE is the global leader in commercial real estate services, has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
A commitment to your career so you can grow with the group
An awesome team with whom to collaborate (including great consulting partners)
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
An open /atmosphere that encourages learning and contributing back to the community. We support staying on top of the latest best practices and tools
An environment that fosters participating in external conferences Flexible work schedules and casual atmosphere
This Facility Workplace Experience Manager position is an ambassador for the client experience program and is responsible for managing multiple functions of building workplace service operations/maintenance for a portfolio of corporate user occupied facilities. They will be responsible for ensuring service excellence and enhanced experience for the both the occupants and visitors to the workplace. The ideal candidate will love working with people, have a can-do attitude and be experienced in facilities/property management, maintenance and/or hospitality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily Work Activity - Differs depending location, job scope and client requests
Ambassador for the client experience
Develop and maintain positive client relationships
Ensure safety standards are met by those delivering services
Customer communications and newsletters; monthly updates on building activities
Responds to customer needs / requests/problems tactfully and expediently, while ensuring effective services
Attend regular meetings with employee representatives and perform walk-throughs for interaction and face-to-face contact with employees who have requests/questions
Conduct regular safety and property inspections, while identifying improvement actions that require follow-up and assessing space readiness for occupants
Act as liaison between the maintenance trades and the occupants of the facility
Day-to-day Supplier interface regarding their service delivery, scope and quality (Janitorial, Pest Control, Elevators, etc.)
Resource for Project Management, Move / Add / Change and Occupancy Planning
Support people onboarding into new space and requests when settling into new space
Support move process by providing customers labels/placing move signage and ensuring housekeeping rendered
Centralized office supply monitoring and stocking (where applicable)
AV triage support
Respond and support Special Requests and Special Events (including large group prep / logistics / support, where needed)
Act as badge and key coordinator for building
Schedule and support building emergency drills; business continuity emergency response
Performs other duties as assigned
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 6 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous supervisory & customer service experience preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Can do attitude with an ability to assess circumstances, empathize and offer help.
Effective at building relationships.
Strong communication skills.
Proactive and self-starting; able to multi-task and prioritize. FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of busines s.
Internal Number: 20004508
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.